SEOSOLD Ltd. agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). SEOSOLD LTD., the company here after referred to as, (“VeronCloud “), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of Servercity Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this agreement are subject to change from time to time at the discretion of VeronCloud. Subscriber understands that change to the SLA by VeronCloud shall not be grounds for early contract termination or non-payment.
("Network") is defined as all equipment, software and facilities within Serverscity’s infrastructure, which includes Serverscity’s contracted and leased services outsourced from its providers, which Serverscity utilizes to provide its web, game server and voice server hosting services.
("Service Availability") refers to the total time in a given calendar month that Serverscity’s infrastructure/network is available throughout the internet, provided that the client and its users have established internet connectivity.
("Service Downtime)" is defined as any unplanned interruption in service availability during which the client is unable to access the rented services as described.
("Scheduled Service Downtime") is defined as scheduled interruption of service. Scheduled downtime takes place during a Serverscity defined maintenance window, which occurs in conjunction with a 1-hour notice to the client via electronic communication (email).
("Performance Credit") is defined as the amount credited to a client when 100% service uptime is not met. Serverscity will credit the customer 5% of its monthly service fee for each 1 hour of service downtime incurred up to 100% of the client’s monthly service fee.
("Monitoring Service") is defined as the service which Serverscity provides in order to monitor the status of its infrastructure, which includes networks, individual systems and other services.
("Support Services") are defined as the services provided by Serverscity to assist clients with the management and utilization of the rented services which Serverscity provides to its clients.